Because customers are taking to the social Web to share their experiences with your brand, products, and services – and you don’t want to miss an opportunity to engage them. This cloud software provides powerful tools for social media monitoring, analytics, and engagement – so you can drive loyalty wherever your customers like to hang out.
Handle huge volumes of messages with intelligent routing, prioritization, and built-in social collaboration
Conquer volumes of data and respond quickly by focusing on the most important conversations first
Get the complete picture before you respond with an online social profile enriched with your CRM data
Social Media Monitoring
Use powerful social media monitoring tools to identify messages with the right sentiment, product mention, and importance to break through the social media noise.
Real-Time Facebook and Twitter Message Response
Prioritize, route, and view messages from multiple Twitter and Facebook channels – and craft quick and appropriate responses using an integrated knowledgebase and brand-approved templates.
Complete Social Profile and History
Gain a better, more complete understanding of your customers by combining social and CRM data into a single view.
Social Media Analytics
Leverage social media analytics and dashboards to get real-time insight into key trends and topics being discussed by your customers.
Simulate your SAP Hybris Social Engagement Cloud implementation – so you know what to expect. This service provides registrants with guided procedures, a dedicated SAP Hybris Cloud for Customer system, and the necessary materials to simulate the implementation of SAP Hybris Social Engagement Cloud.